FAQ
Frequently Asked Questions
Simple, quick and informative — just what you need to know.
General
Why choose Aokai?
15+ years focused on the Australian market. 1) Australian Standard compliance (AS2047/AS1288); 2) Comprehensive warranty — 10-year profile, 7-year hardware, 3-year flyscreens, 2-year glass; 3) Australia-wide local service; 4) factory-direct quality from Jiangmen; 5) tailored installation options; 6) adaptive wall solutions for various structures.
Order & Payment
What is your payment term?
An initial payment of 40% of the total contract is required to start the order. The balance is paid before shipment from our China factory or upon arrival at the Australian warehouse, depending on delivery terms.
What is your ordering process?
1) Send us your architectural drawings — we analyse and quote. 2) After deposit, we confirm order drawings before fabrication. 3) We produce after you approve the fabrication drawings. 4) Strict quality control. 5) We pack in plywood crates before container loading. 6) We help arrange shipment and assist with customs clearance if needed.
Production & Delivery
How long does delivery take?
After receiving your deposit and design confirmation, production takes around 5–6 weeks. Shipping to your job site takes an additional 4–5 weeks. The entire process takes approximately 10–12 weeks.
Product & Certification
Are you a trading company or manufacturer?
We are a 100% original source aluminum windows & doors manufacturer. With 15+ years’ experience, we provide a professional, efficient one-stop solution from design and manufacturing to installation. We own a 10,000+ m² factory in Jiangmen, Guangdong, China. Warmly welcome to visit us!
What are your main products?
AK100 series Sliding Windows & Doors / Awning Windows / Fixed Windows / Hinged Doors; AK150 series Window Wall / Sliding Doors / Lift-and-Slide Doors; AK50 series Awning & Fixed Windows; AK86 & AK88 series Awning Windows, etc. Both thermally broken and non-thermally broken systems are available. We also produce bi-folding windows & doors, aluminum louver windows and glass louver windows.
What is the standard colour of your windows and doors?
Powder coating is our profile surface treatment. We stock matt black, dark grey and pure white for urgent delivery. Other colours are charged per your requirement and take a longer lead time.
Do your products comply with AS2047?
Yes, all our windows and doors are AS2047 certified, and we also hold AS2208 glass certification, as Australia and New Zealand are our main markets.
Installation & After-sales
Can you provide installation?
We provide installation in Sydney, Melbourne, Canberra, Brisbane, Perth and Adelaide. We also offer free storage for up to two weeks after delivery.